As part of the Multi-County eConsult Initiative, Arrowhead Regional Medical Center (ARMC) has partnered with Inland Empire Health Plan (IEHP) to offer PCPs greater access to specialists and specialty care resources for improved treatment and management of all their patients, not just IEHP members! As part of this initiative, the previous fax submission process for referrals to ARMC clinics is being replaced by an easy-to-use enhanced online portal.
Why e-referrals (eCRM)?
ARMC has been working the last few years to make the specialty referral process to is clinics a better experience for everyone—providers and patients. In 2020, ARMC launched a portal that allows all the necessary information for specialty referrals—medical records, authorization letters, etc.—to be submitted online. No more faxes! You can track the referral through all the steps—submission, review, acceptance, and scheduling—and have a chance to make corrections or provide any missing information. The portal also allows messaging between your team and ARMC Referral Center and Specialty Clinics, reducing the need to make calls to find out what is happening to your referrals. Plus, we listened to your feedback about follow-up, and the system will provide notes from the ARMC specialty provider back to the referring clinic, so you know what happened during the patient’s visit and next steps.
For Primary Care Physicians and Clinics
To request a login to start submitting e-referrals to ARMC, please complete the form below. Each individual/staff that will submit referrals to ARMC needs to have their own login. Account creating and notification is typically within 48 business hours.
To learn more about eCRM, contact ARMC Referral Center at (855) 422-8029, Monday – Friday, 8am - 5pm
Click above to watch the <3 minute video on how to submit e-referrals to ARMC.